30 Sep 2016

VACANCY! VACANCY!! VACANCY!!! Etisalat Nigeria Is Recruiting

Job Title [​IMG] Engineer.Fault Management**[​IMG]
Location [​IMG] Abuja,NG[​IMG]
Function [​IMG] [​IMG]
Job Summary [​IMG] [​IMG]
  • Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.
Principal Functions [​IMG] [​IMG]
  • Generate reports on fault management issues on the network as required.
  • Follow up on execution of work orders/change requests and escalate issues when necessary
  • Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
  • Follow up with teams/vendors responsible for tracking and resolving faults.
  • Assist in providing reports for service outages and recommend follow up actions.
  • Review network trouble ticket reports against SLA and recommend follow up actions.
  • Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
  • Co-ordinate and follow up on trouble tickets raised in the network.
  • Evaluate and treat escalated customer complaints via ticket handling platforms.
  • Perform other duties as assigned by the Head, Network Operations Centre
Educational Requirements [​IMG] [​IMG]
  • First degree or equivalent in Electrical Engineering
Experience,Skills & Competencies [​IMG] [​IMG]
  • Two (2) years post NYSC work experience
  • Network Availability and Capacity Management
  • Network Administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools (advantage)
  • Personal Effectiveness
  • Problem Solving
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work

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